Privacy Policy
Last updated: May 2026
PrimeEdge Home Care Ltd (“we”, “us”, or “our”) operates the website primeedgehomecare.co.uk. This Privacy Policy explains how we collect, use and protect your personal information when you use our website or contact us for a quote.
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you contact us via WhatsApp, email, phone or our website, we may collect:
- Your name
- Email address
- Phone number
- Postcode or address
- Photographs of your property (if you send them)
- Details of the services you are interested in
We do not collect payment card details through our website.
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange and deliver our services
- Send you your job report and guarantee certificate
- Contact you about your booking or appointment
- Improve our website and services
PrimeEdge Home Care will never sell, rent or share your personal information with third parties for marketing purposes.
3. Legal Basis for Processing
We process your personal information based on:
- Your consent (when you contact us voluntarily)
- Legitimate interest (to provide our services and respond to enquiries)
- Contractual necessity (to fulfil a service agreement with you)
4. How We Store and Protect Your Information
Your personal information is stored securely and only accessible to authorised personnel. PrimeEdge takes reasonable measures to protect your data from unauthorised access, loss or misuse.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 6 years after your last interaction with us.
5. Cookies and Analytics
Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site. We use Google Analytics to collect anonymous usage data such as pages visited, time spent on site and referring websites.
Google Analytics does not identify individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict our processing of your information
- Request a copy of your information in a portable format
- Withdraw your consent at any time
To exercise any of these rights, contact PrimeEdge at info@primeedgehomecare.co.uk.
7. Third-Party Services
Our website may contain links to third-party websites (such as WhatsApp and Google Maps). PrimeEdge is not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
8. Changes to This Policy
PrimeEdge Home Care may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact PrimeEdge:
PrimeEdge Home Care Ltd
Email: info@primeedgehomecare.co.uk
Phone: 07598 611 827
Address: Tadley, Hampshire, United Kingdom
10. Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113